Grosvenor Casino Review
Grosvenor are a Great British institution in gaming being one of the few online casinos you can enjoy that also has a network of real bricks ’n’ mortar clubs where you can immerse yourself in a truly authentic casino experience – don’t get us wrong; we love playing slots in the best online casinos but it’s sometimes nice to have a proper night out and feel the buzz of playing those games in a real gaming room. So we’ve love for Grosvenor in the real world, but in the ‘reel’ world online does it have the same allure?
Naturally for a company that already has a cast-iron reputation for honesty and integrity through its land-based casinos, its online casino comes with all the right credentials to ensure you can happily put your trust in its software and wider security measures. Safe hands, but is it a bit of a safe option when it comes to its online slots?
UK players who like to play real-world Blackjack tables will very likely be familiar with Grosvenor Casinos. The biggest land-based casino operator in the UK, Grosvenor has nearly sixty clubs in major towns and cities across the country and we’ve personally enjoyed a number of sessions at its Blackjack tables.
Unsurprisingly for such a major player in the UK casino business, Grosvenor Casinos’ online site is a properly regulated and licenced affair operating under both a UK and Alderney Gambling Control Commission licence, and holds Gamcare Certification too.
It also clearly announces that ‘you’re in safe hands’ at its site, with a published commitment to protect your account with the latest digital security and never to sell or rent your details to third parties. All good to know, but can its online gaming bear comparison to the real-world thrills of Grosvenor’s land-based clubs?
Casino Bonus & Joining Bonus
£20 Welcome Bonus
Grosvenor Welcome offer. Join Grosvenor Casinos online and get £20 bonus with your first deposit.
Bonus Key Qualifying Criteria: New customers only. 10+. First deposit only. Min £20 deposit. 5x wagering. T&Cs apply.
Here’s how it works:
- 1) SIGN UP – Sign up using one of our links.
- 2) DEPOSIT – Make your first deposit of £20+.
- 3) PLAY – Receive your £20 bonus.
Casino Games & Slots
Grosvenor Casino Slots
Thankfully, Grosvenor Casino is a thoroughly modern operator and there’s an unambiguous tab on its site for ‘Slots and Games’ where you’ll find all you need to know – a distinct improvement over some of its main rivals who scatter their full complement of online slots over different bits of their sites! The headline figure at the time of this review was a whopping 255 slot games to play, but with a very nice supplementary navigation tool to help you narrow things down by choosing themes and / or payline options to zero-in on games that fit the bill. Want a Jet Set theme with up to twenty paylines? No problem – here’s She’s A Rich Girl, Thai Flower or Millionaires’ Club slots. Perhaps it’s a fifty line slot with an Irish theme you’re after? Then perhaps sir or madam would like to try Leprechaun’s Luck Slot?
Grosvenor Casino’s navigation is very neatly done in our opinion and it made exploring its online slots an absolute joy, adding to the pleasure of finding so many superb slots (including some bulging progressive jackpots) from great developers like IGT and Williams Interactive amongst others. Grosvenor also make it easy to try out its slots selection before committing yourself to joining up with free play versions available without needing to sign in as a player.
Grosvenor Casino Blackjack
A quick glance at the navigation on Grosvenor Casinos’ home page shows a reassuring, dedicated tab for table and card games – ‘proper’ casino gaming in our opinion, rather than the fairground frippery of slots – under which a further submenu is home for all its online Blackjack.
In truth the selection here is a little limited, with just five options to choose from, however they’re all strong games from IGT/ Scientific Gaming and include both the popular Perfect Pairs side bet game and a very well presented Live Dealer version.
For any player with traditional tastes in Blackjack, Grosvenor Casinos’ choice should have you amply covered, but we would like to see more unusual options added here in the future, particularly the Free Bet Blackjack game we’ve enjoyed at their land-based clubs should it become available in an online version.
The Welcome Bonus at Grosvenor Casino seems a little paltry at just a maximum of £20 added to a first deposit of £20, however the wagering requirements are an exceptionally low five times the bonus paid which is eight to ten times better than the usual figure we see.
The bummer is that Blackjack doesn’t contribute to the wagering requirement . . . the published terms are a little ambiguous (excluding all ‘even money’ bets, and Blackjack can pay 3 to 2 after all), but a quick check with Grosvenor’s very efficient customer service centre soon cleared up that Blackjack is included in that exclusion. Oh well, at least we were able to get a free no deposit bonus of another £20 because we’re members at our local Grosvenor Casino!
Grosvenor Casino Games: Slots, Blackjack, Roulette, 3 Card Brag, Heads-up Hold’em, Caribbean Poker, Video Poker, Baccarat, Texas Hold’em Bonus Poker, Instant Games, Progressive Jackpots.
Live Dealer Games
Grosvenor Live Dealer Games: Live Roulette, Live Blackjack, Live Baccarat, Live Sic Bo, Live Casino Hold’em, Live Hi Lo, Live Poker, Live Spin a Win.
Mobile & Tablet
Grosvenor Casino offers an iOS app and an Android app but it’s just as easy to play on your Smartphone’s browser.
Grosvenor Casino accepts the following payment methods:
Debit and Credit Cards: Visa, Mastercard, Visa Debit, Visa Electron, Laser, Entropay and Maestro / Solo.
e-Wallets and prepaid cards: PayPal, Skrill, Neteller and Ukash.
Withdrawals to Debit and Credit cards usually take 2 to 3 working days to process. e-Wallets are much faster and are processed usually within a few hours.
This list of payment options should not be viewed as fact but a representation of the payment options Grosvenor Casino offers.
Grosvenor Casino offers excellent support, 7 days a week. Grosvenor uses Chat & Email (8am-8pm weekdays and 8am-6pm on weekends), Phone (8am to midnight) and Post.
Perhaps the only weakness we’d note in the Grosvenor Casino experience is the customer service coverage they offer. The Help pages are pretty good to be fair, but if you need a real human being on the phone to sort out an issue, the call centre isn’t available between midnight and eight in the morning. Again to be fair in this review, the customer service we experienced was very courteous and efficient, and many players rarely need to have contact in this way, but compared to its rivals with twenty-four hour service it is something to note if you’re fond of burning the midnight oil when you play online slots.
To wrap up, Grosvenor Casinos welcomes new players with very competitive bonuses and rewards loyalty too with continuing promotions, so in conjunction with its superb selection of online slots it has to be a real contender for your real-money gaming. We very much liked the Grosvenor experience, and can happily recommend a visit to take its slots for a quick spin yourself.
As already mentioned, Grosvenor Casino have a very decent customer support service on hand via Freephone, Live Chat and email, so human help is easily to hand should you need it. Banking options are also very complete, with the most popular debit/credit card, e-wallet and prepayment services available to let you transact with your player account as best suits your needs.
We’re fans of the Grosvenor real-world clubs we’ve played, and its online casino is a very nice place to play too. More adventurous players might prefer to see more choice of online Blackjack tables here, but what is available doesn’t disappoint, delivering really good gaming that has all the authentic feel to give you the proper Blackjack buzz.
The Welcome Bonus here obviously isn’t gong to set anyone’s world alight, but it shouldn’t discourage you. Grosvenor Casino is undoubtedly a safe and sound choice and, if its selection of Blackjack tables meets your personal preferences, you owe it to yourself to add it to your shortlist of online casinos to try out.